What do you want to convert?
FAQs
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1. Placing an order
Q. How long will my order take?
Q. Do you require payment up front?
Q. Do you require payment up front?
Q. How do I use a promo code?
Q. Is initial postage or collection included in the service?
Q. What if my tapes are blank?
Q. Do you offer discounts for large orders?
2. Getting your order to and from us
Q. Will my photos be returned in the same order?
Q. How can I arrange courier collection?
Q. What postal service should I use if I want to post my media?
Q. How should I package my media?
Q. How will my order be returned?
Q. Will my media be returned?
3. What we can and can’t do
Q. My tape is broken, mouldy or will not play?
Q. What formats do you convert?
Q. Do you convert copyright material?
Q. Do you offer a editing service?
Q. Do you add music to your cine transfers?
Q. Can you convert magnetic or optical cine sound?
Q. What film gauges do you support?
Q. What types of photos can you scan?
Q. What size photos can’t you scan?
Q. Can you scan projector slides or negatives?
Q. Can you organise my photos into folders?
4. What we can and can’t do
Q. My tape is broken, mouldy or will not play?
Q. What formats do you convert?
Q. Do you convert copyright material?
Q. Do you offer a editing service?
Q. Do you add music to your cine transfers?
Q. Can you convert magnetic or optical cine sound?
Q. What film gauges do you support?
Q. What types of photos can you scan?
Q. What size photos can’t you scan?
Q. Can you scan projector slides or negatives?
Q. Can you organise my photos into folders?